Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of TechCrow Agency's website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.

2. Description of Services

TechCrow Agency provides AI and automation services, including but not limited to:

• Customer Support Automation solutions
• Process Automation development
• AI-Powered Analytics platforms
• Custom AI Solutions development
• Consulting and implementation services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. User Accounts and Registration

Account Creation

To access certain services, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services.

4. Acceptable Use Policy

You agree not to use our services for any unlawful or prohibited activities, including:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting harmful, threatening, or offensive content
• Attempting to gain unauthorized access to our systems
• Interfering with or disrupting our services
• Using our services for competitive intelligence gathering
• Reverse engineering or attempting to extract source code

5. Intellectual Property Rights

Our Rights

All content, software, and materials provided by TechCrow Agency are protected by intellectual property laws. We retain all rights, title, and interest in our services, including:

• Proprietary software and algorithms
• Documentation and methodologies
• Trademarks and service marks
• Website content and design

Your Rights

You retain ownership of your data and content. By using our services, you grant us a limited license to:

• Process your data to provide services
• Use anonymized data for service improvement
• Create derivative works necessary for service delivery

Feedback

Any feedback or suggestions you provide may be used by us without compensation or attribution.

6. Payment Terms

Fees and Billing

Service fees will be specified in your service agreement or order form. Payment terms include:

• Fees are due as specified in your agreement
• All fees are non-refundable unless otherwise stated
• Late payments may incur additional charges
• We may suspend services for non-payment

Taxes

You are responsible for all applicable taxes related to your use of our services.

7. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Security

We implement industry-standard security measures to protect your data, but cannot guarantee absolute security.

Data Backup and Recovery

While we maintain backup systems, you are responsible for maintaining your own backups of critical data.

8. Service Level Agreements

Service level commitments, including uptime guarantees and support response times, are specified in separate service agreements where applicable.

Maintenance

We may perform scheduled maintenance with reasonable advance notice. Emergency maintenance may be performed without notice.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TECHCROW AGENCY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Loss of goodwill

Our total liability for any claims shall not exceed the amount paid by you for the services in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless TechCrow Agency from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your infringement of third-party rights
• Your data or content

11. Termination

Termination by You

You may terminate your account at any time by providing written notice. Paid services will continue until the end of the billing period.

Termination by Us

We may terminate or suspend your access for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended inactivity

Effect of Termination

Upon termination, your right to use our services will cease immediately. We may delete your data according to our data retention policies.

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver

You waive any right to participate in class action lawsuits against TechCrow Agency.

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and TechCrow Agency regarding the use of our services.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: techcrowaddress@gmail.com
• Phone: +963 988 045 604
• Address: Damascus, Syria