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Privacy Policy

Last updated: January 1, 2025

1. Introduction

TechCrow Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when:

  • Registering for our services
  • Filling out contact forms
  • Subscribing to our newsletter
  • Requesting customer support
  • Participating in surveys or promotions

Types of Personal Information

  • Name and contact information (email, phone number, address)
  • Company information and job title
  • Payment and billing information
  • Communication preferences
  • Any other information you choose to provide

Automatically Collected Information

We may automatically collect certain information about your device and usage:

  • IP address and geolocation data
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on our site
  • Device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing transactions and sending confirmations
  • Communicating with you about our services
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Analyzing usage patterns and trends
  • Preventing fraud and ensuring security
  • Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment processors
  • Email service providers
  • Analytics providers
  • Cloud hosting services

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Protect the safety of our users

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

Correction

You can request correction of inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to certain legal limitations.

Opt-out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

Cookies

You can control cookies through your browser settings, though this may affect site functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place when transferring data internationally, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Certification schemes

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors considered include:

  • The nature of the information
  • Legal and regulatory requirements
  • Our legitimate business interests
  • Your consent and preferences

9. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: techcrowaddress@gmail.com
  • Phone: +963 988 045 604
  • Address: Damascus, Syria

For EU residents, you also have the right to lodge a complaint with your local data protection authority.